Amasampo, operated by Verlux Innovations (“Amasampo”, “we”, “us”, or “our”), respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you use the Amasampo website, mobile applications, merchant tools, delivery services, rental services, and related products (collectively, the “Services”).
1. Information we collect
Depending on how you use the Services, we may collect:
- Account information: name, email address, phone number, password, profile details, and verification information.
- Delivery and service information: delivery addresses, location data, pickup details, booking details, order instructions, and contact information for recipients.
- Transaction information: orders, bookings, payment method, wallet activity, refunds, credits, invoices, and transaction references. Payment-card details may be handled directly by the relevant payment provider rather than stored by Amasampo.
- Merchant and delivery-partner information: business details, identification or verification documents, payout information, vehicle information, licences, tax details, and service history where required for onboarding or compliance.
- Communications: support requests, reviews, feedback, chat messages, call records where permitted, and correspondence with Amasampo.
- Technical information: IP address, device type, browser, operating system, app version, approximate location, identifiers, log data, cookies, and usage events.
- User-submitted content: photos, refund evidence, documents, product information, and other content you submit through the Services.
2. How we use information
We use information to:
- create and manage accounts;
- process orders, deliveries, bookings, rentals, payments, wallet transactions, refunds, and cancellations;
- connect customers with merchants, delivery partners, and service providers;
- verify identity, prevent fraud, protect accounts, and enforce our policies;
- provide customer support and resolve disputes;
- send service messages, receipts, verification codes, security notices, and account updates;
- send marketing communications where permitted and according to your preferences;
- personalise and improve the Services;
- measure performance, troubleshoot errors, and maintain security;
- comply with legal, regulatory, tax, accounting, and law-enforcement requirements.
3. Sharing information
We may share relevant information with:
- merchants, delivery partners, rental providers, and service providers to fulfil a requested transaction;
- payment processors, banks, wallet providers, messaging providers, hosting providers, analytics providers, and other service providers acting on our instructions;
- professional advisers, insurers, auditors, and prospective transaction partners where reasonably necessary;
- regulators, courts, law-enforcement agencies, or other parties when required by law or necessary to protect rights, safety, or the Services.
We do not sell personal information as a standalone product. We share only information reasonably needed for the relevant purpose.
4. Location information
Some Services require location information to support address selection, delivery assignment, route planning, availability checks, fraud prevention, or service matching. You may disable location access, but some features may not work correctly.
5. Cookies and similar technologies
Amasampo may use cookies, local storage, SDKs, and similar technologies to keep you signed in, remember preferences, secure sessions, measure usage, and improve the Services. You can manage cookies through your browser or device settings, although disabling them may affect functionality.
6. Retention and security
We retain information only for as long as reasonably necessary for the purposes described here, including transaction records, legal obligations, dispute resolution, fraud prevention, and accounting. We use reasonable administrative, technical, and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
7. Your choices and rights
Subject to applicable law, you may request access to, correction of, or deletion of personal information; withdraw consent where processing is based on consent; object to certain processing; or unsubscribe from marketing messages. We may need to verify your identity and may retain information where legally required or necessary for legitimate business purposes.
8. Children
The Services are not intended for children who cannot legally enter into the relevant transaction. We do not knowingly collect personal information from children for independent account use.
9. Changes
We may update this Policy from time to time. The updated version will be posted with a revised effective date. Continued use of the Services after publication means the updated Policy applies to future use.