This Cancellation Policy explains how customers, merchants, delivery partners, and service providers may cancel or respond to the cancellation of an Amasampo transaction.
1. Customer order cancellation
A customer may request cancellation from the Amasampo account while an eligible order is still pending or has failed. Once an order has been confirmed, prepared, handed over, dispatched, or otherwise committed for fulfilment, cancellation may no longer be available.
A customer must provide a reason or note when required by the Services. Cancellation does not automatically guarantee a refund; any refund is handled under the Refund Policy and the applicable payment status.
2. Merchant cancellation
A merchant must accept and fulfil confirmed orders unless there is a genuine operational reason not to do so. The merchant may be unable to cancel a confirmed order through the vendor workflow where Amasampo has disabled merchant cancellation. Repeated avoidable cancellations may result in warnings, fees, reduced visibility, suspension, or termination, subject to applicable law and the merchant agreement.
3. Delivery and service cancellations
A delivery, rental, booking, or service may be cancelled when:
- the customer, recipient, merchant, or provider is unavailable;
- the address, booking details, item, vehicle, or service is unavailable or unsafe;
- payment, verification, capacity, zone, or compliance requirements are not met;
- an emergency, technical failure, severe weather, public-order issue, or other event prevents fulfilment;
- cancellation is required to prevent fraud, harm, or unlawful activity.
Charges may apply where a provider has already travelled, prepared goods, reserved capacity, or incurred a documented cost. Any applicable charge should be disclosed where reasonably possible.
4. Parcel cancellations
Parcel cancellations may be subject to the parcel-specific cancellation reasons, pickup status, return logistics, and charges shown in the Services. Once pickup or transport has begun, cancellation may result in return, handling, or other charges.
5. Amasampo cancellation
Amasampo may cancel or refuse a transaction where information is inaccurate, payment fails, fraud or abuse is suspected, a product or service is unavailable, a safety issue exists, or fulfilment would breach law or platform rules. Where appropriate, Amasampo will notify the customer and process any eligible refund.
6. Subscriptions and recurring services
Subscription cancellation takes effect according to the applicable subscription plan. Unless the plan states otherwise, cancellation stops future renewals but does not automatically refund a period already started. Unused credits or prepaid amounts are handled under the relevant plan terms and applicable law.